{"id":28333,"date":"2020-08-10T12:00:28","date_gmt":"2020-08-10T05:00:28","guid":{"rendered":"https:\/\/docs.kirim.email\/?post_type=kb&#038;p=28333"},"modified":"2021-12-13T10:28:29","modified_gmt":"2021-12-13T03:28:29","slug":"bounce-email","status":"publish","type":"kb","link":"https:\/\/docs.kirim.email\/en\/kb\/bounce-email\/","title":{"rendered":"Bounce Email"},"content":{"rendered":"\n<p>Email marketing can&#8217;t be separated from bounce emails. This can happen to anyone, especially for those who often use autoresponders.<\/p>\n\n\n\n<p>So, what is Bounce Email? What is the reason for this Bounce? And how to solve this problem? Learn more below.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What is Bounce Email?<\/h2>\n\n\n\n<p>Bounce Email is an email that can&#8217;t be sent for some reason and is returned to the sender. Email bounces are divided into two categories: Hard bounces and soft bounces.<\/p>\n\n\n\n<ul><li><strong>Hard Bounce&nbsp;<\/strong>is a permanent bounce. The email never go to the recipients. It can happen because the email address is not active or the email address is invalid. Or the email recipient has blocked you as the sender.<\/li><li><strong>Soft Bounce&nbsp;<\/strong>is a temporary. It can happen when the recipient&#8217;s email inbox is full, or temporarily unavailable. The soft bounce can still allow your email to be received by the recipient when you re-send the email.<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">What are the Reason for Bounce Email?<\/h2>\n\n\n\n<p>When email returned to the sender, there are some reason for the bounce:<\/p>\n\n\n\n<ol><li>Email address not found \u2013 it means the email is no longer active or the email address is invalid.<\/li><li>Email address recycling \u2013 an email address that is no longer in use by the owner and is recycled by the email service provider to get a new owner.<\/li><li>Mailbox full \u2013 the recipient&#8217;s inbox has run out of storage to receive your email.<\/li><li>Inbox not responding \u2013 it could be due to a terminated connection, configuration, or domain.<\/li><li>Failed to authenticate DMARC \u2013 the submission may be denied at DMARC policy. Make sure to authenticate the domain with the correct DKIM records.<\/li><li>Sender authentication \u2013 submissions may also be denied due to a failure in the DKIM or SPF validation methods.<\/li><li>Inbox timeout \u2013 The recipient&#8217;s Email Service Provider was unable to receive your message due to a timeout or poor connection quality. This can occur when the delivery of an email exceeds the acceptable delivery time.<\/li><li>Blocked content \u2013 \u200b\u200bthe recipient&#8217;s email service provider has blocked your email because of the email content it contains. Such content is recognized as spam.<\/li><li>Sender rejected \u2013 the email sent was rejected by the recipient&#8217;s server due to the bad reputation of the email sender.<\/li><li>Limit Capacity \u2013 the delivery was rejected due to the limited capacity of incoming messages from the receiving side.<\/li><li>Blocked ISP channel \u2013 the delivery was refused because the sending channel or domain was blocked by a specific recipient.<\/li><li>Globally blocked \u2013 delivery was denied because the sending channel or domain was blacklisted which could affect the ability to deliver to multiple recipients.<\/li><li>Another reason \u2013 the submission failed due to reputation issues, the reasons was different from one of the reasons above.<\/li><li>Another reason for soft bounces to occur \u2013 email delivery fails temporarily which cannot be categorized under any of the above reasons.<\/li><li>Another reason for hard bounces \u2013 permanently failing to send emails can also be due to reasons other than the above.<\/li><\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">How to Check Bounce Email on KIRIM.EMAIL?<\/h2>\n\n\n\n<p>Follow some steps below:<\/p>\n\n\n\n<ol><li>Log in to aplikasi.kirim.email<\/li><li>Click Lists menu<\/li><li>On the <strong>Manage Lists tab<\/strong> choose one of the lists which you want to check the bounce email.<\/li><li>Click the <strong>Subscriber in the Action section<\/strong>.<strong>\u00a0<\/strong><br><br><a href=\"https:\/\/i0.wp.com\/docs.kirim.email\/wp-content\/uploads\/2018\/08\/bounce-email-01.png?ssl=1\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1920\" height=\"1080\" class=\"wp-image-30464\" style=\"width: 640px;\" src=\"https:\/\/i0.wp.com\/docs.kirim.email\/wp-content\/uploads\/2018\/08\/bounce-email-01.png?resize=1920%2C1080&#038;ssl=1\" alt=\"\" srcset=\"https:\/\/i0.wp.com\/docs.kirim.email\/wp-content\/uploads\/2018\/08\/bounce-email-01.png?w=1920&amp;ssl=1 1920w, https:\/\/i0.wp.com\/docs.kirim.email\/wp-content\/uploads\/2018\/08\/bounce-email-01.png?resize=300%2C169&amp;ssl=1 300w, https:\/\/i0.wp.com\/docs.kirim.email\/wp-content\/uploads\/2018\/08\/bounce-email-01.png?resize=1024%2C576&amp;ssl=1 1024w, https:\/\/i0.wp.com\/docs.kirim.email\/wp-content\/uploads\/2018\/08\/bounce-email-01.png?resize=768%2C432&amp;ssl=1 768w, https:\/\/i0.wp.com\/docs.kirim.email\/wp-content\/uploads\/2018\/08\/bounce-email-01.png?resize=1536%2C864&amp;ssl=1 1536w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" data-recalc-dims=\"1\" \/><\/a><br><br><\/li><li>In the <strong>Filter by <\/strong>section click <strong>the Bounced option<\/strong>.<strong>\u00a0<\/strong><br><br><a href=\"https:\/\/i0.wp.com\/docs.kirim.email\/wp-content\/uploads\/2018\/08\/bounce-email-02.png?ssl=1\"><img decoding=\"async\" width=\"1920\" height=\"1080\" class=\"wp-image-30466\" style=\"width: 640px;\" src=\"https:\/\/i0.wp.com\/docs.kirim.email\/wp-content\/uploads\/2018\/08\/bounce-email-02.png?resize=1920%2C1080&#038;ssl=1\" alt=\"\" srcset=\"https:\/\/i0.wp.com\/docs.kirim.email\/wp-content\/uploads\/2018\/08\/bounce-email-02.png?w=1920&amp;ssl=1 1920w, https:\/\/i0.wp.com\/docs.kirim.email\/wp-content\/uploads\/2018\/08\/bounce-email-02.png?resize=300%2C169&amp;ssl=1 300w, https:\/\/i0.wp.com\/docs.kirim.email\/wp-content\/uploads\/2018\/08\/bounce-email-02.png?resize=1024%2C576&amp;ssl=1 1024w, https:\/\/i0.wp.com\/docs.kirim.email\/wp-content\/uploads\/2018\/08\/bounce-email-02.png?resize=768%2C432&amp;ssl=1 768w, https:\/\/i0.wp.com\/docs.kirim.email\/wp-content\/uploads\/2018\/08\/bounce-email-02.png?resize=1536%2C864&amp;ssl=1 1536w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" data-recalc-dims=\"1\" \/><\/a><br><br><\/li><li>After that you will get a list of email addresses with a bounced status. There are 4 options that you can do:<ul><li>Move to lists<\/li><li>Copy to lists<\/li><li>Send confirmation<\/li><li>Delete<br><br><img decoding=\"async\" width=\"1920\" height=\"1080\" class=\"wp-image-30468\" style=\"width: 640px;\" src=\"https:\/\/i0.wp.com\/docs.kirim.email\/wp-content\/uploads\/2018\/08\/bounce-email-03.png?resize=1920%2C1080&#038;ssl=1\" alt=\"\" srcset=\"https:\/\/i0.wp.com\/docs.kirim.email\/wp-content\/uploads\/2018\/08\/bounce-email-03.png?w=1920&amp;ssl=1 1920w, https:\/\/i0.wp.com\/docs.kirim.email\/wp-content\/uploads\/2018\/08\/bounce-email-03.png?resize=300%2C169&amp;ssl=1 300w, https:\/\/i0.wp.com\/docs.kirim.email\/wp-content\/uploads\/2018\/08\/bounce-email-03.png?resize=1024%2C576&amp;ssl=1 1024w, https:\/\/i0.wp.com\/docs.kirim.email\/wp-content\/uploads\/2018\/08\/bounce-email-03.png?resize=768%2C432&amp;ssl=1 768w, https:\/\/i0.wp.com\/docs.kirim.email\/wp-content\/uploads\/2018\/08\/bounce-email-03.png?resize=1536%2C864&amp;ssl=1 1536w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" data-recalc-dims=\"1\" \/><br><br><\/li><\/ul><\/li><li>Done.<\/li><\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Email marketing can&#8217;t be separated from bounce emails. This can happen to anyone, especially for those who often use autoresponders. So, what is Bounce Email? [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}}},"kbtopic":[44],"kbtag":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/docs.kirim.email\/en\/wp-json\/wp\/v2\/kb\/28333"}],"collection":[{"href":"https:\/\/docs.kirim.email\/en\/wp-json\/wp\/v2\/kb"}],"about":[{"href":"https:\/\/docs.kirim.email\/en\/wp-json\/wp\/v2\/types\/kb"}],"author":[{"embeddable":true,"href":"https:\/\/docs.kirim.email\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/docs.kirim.email\/en\/wp-json\/wp\/v2\/comments?post=28333"}],"version-history":[{"count":9,"href":"https:\/\/docs.kirim.email\/en\/wp-json\/wp\/v2\/kb\/28333\/revisions"}],"predecessor-version":[{"id":30474,"href":"https:\/\/docs.kirim.email\/en\/wp-json\/wp\/v2\/kb\/28333\/revisions\/30474"}],"wp:attachment":[{"href":"https:\/\/docs.kirim.email\/en\/wp-json\/wp\/v2\/media?parent=28333"}],"wp:term":[{"taxonomy":"kbtopic","embeddable":true,"href":"https:\/\/docs.kirim.email\/en\/wp-json\/wp\/v2\/kbtopic?post=28333"},{"taxonomy":"kbtag","embeddable":true,"href":"https:\/\/docs.kirim.email\/en\/wp-json\/wp\/v2\/kbtag?post=28333"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}