How to Use Zombie Email Removal (ZER)

Last modified: March 18, 2021
Estimated reading time: 2 min

This time, we will guide you to use the Zombie Email Removal (ZER) feature. It’s simple! You could do the following instructions below:

How to Use Zombie Email Removal (ZER) Automatic

ZER automatically performs its duties at the beginning of each month. Therefore, to active and use it, you don’t need to do anything. All you need to do is to monitor the result of the report. .

How to Use Zombie Email Removal Manual

Step 1

Log in to KIRIM.EMAIL with your username and password..

Step 2

In the dashboard, click the List menu and then click Inactive Subscribers.

Step 3

Click the Remove Inactive Subscribers button with the red one color on the top right corner.

Click the Yes button in the following pop-up.

 

Wait for the process. It depends on how many subscribers you have. The more subscriber you have, the more time it will take. Once done, the notification will show as down below.

Done Remove Zombie Email process.

The Result

As you can see, the differences before delete and after.
The total subscribers before deleted were 244.

The total of subscribers after deleted was 174.

Export and View Deleted Zombie Email Reports

The Export zombie email data

To export the data of zombie email, please do the following instructions :

1. Log in to the application.kirim.email.
2. Click the Lists menu > Inactive Subscribers.
3. Select the month you want to export the data to. And then, click the EXPORT button in the Action column.

4. Click the OK button in the success notification. The export file will be delivered through your email. .

Done.

View deleted zombie email reports 

To check the deleted zombie email report, please do the following instructions:
1. Log in to the application.kirim.email.
2. Click the Lists menu > Inactive Subscribers.
3. Select the month you want to export the data to. And then, click the EXPORT button in the Action column.

4. Done.

The Configuration Email Zombie (ZER) Duration

Zombie Email Removal works automatically every month. However, you could specify the zombie emails that the system will delete.

Here’s what you could specify:

  1. An email that has been inactive for the past 1 month.
  2. An email that has been inactive for the past 2 months.
  3. An email that has been inactive for the past 3 months.
  4. An email that has been inactive for the past 4 months.
The purpose of the inactive email is an email that has no interaction with the KIRIM.EMAIL system. The exchanges include open, click, form confirmation, form submission, etc.

To do the setup, please do the following instruction:

1. Log in to application.kirim.email.
2. Click the Account Settings menu.

3. On the Account Settings page, click the Configuration menu.

4. In the Automatic ZER Period field, select 1 of the four in the provided options. Then, click the Save button.

Done.

If you find any problems regarding the Zombie Email Removal, please feel free to contact us for further assistance.

You can contact us at support@kirim.email
Thank you.
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