How to Use Zombie Email Removal (ZER)

Last modified: November 22, 2022
Estimated reading time: 2 min

This time, we will guide you to use the Zombie Email Removal (ZER) feature. It’s simple! You could do the following instructions below

What is Zombie Email Removal (ZER)?

Zombie email is email that is neither dead nor alive.

Dead emails will immediately be marked bounce by email marketing services such as KIRIM.EMAIL. Indicates that indeed we can no longer send email to an address.

Meanwhile Zombie Email Removal is a feature of KIRIM.EMAIL which functions to delete zombie emails that are hiding in your email database (list).

You can read more about Zombie Email here.

How to Use Zombie Email Removal (ZER)

Automatic way

ZER automatically performs its duties at the beginning of each month. Therefore, to active and use it, you don’t need to do anything. All you need to do is to monitor the result of the report. .

Manual Way

  1. Log in to aplikasi.KIRIM.EMAIL with your username and password.
  2. Click the List menu.
  3. Click Inactive Subscribers tab.
  4. Click the Remove Inactive Subscribers button.



  5. Click the Yes button in the following pop-up.



  6. Wait for the process. It depends on how many subscribers you have. The more subscriber you have, the more time it will take.
  7. Click OK button on success notification.
  8. Done.

The Result

As you can see, the differences before delete and after.

The total subscribers before deleted were 244.

The total of subscribers after deleted was 174.

Export and View Deleted Zombie Email Reports

The Export zombie email data

To export the data of zombie email, please do the following instructions :

  1. Login to aplikasi.kirim.email page.
  2. Click List menu > Inactive Subcribers tab.
  3. Select the month you want to export the data to. Then, click the EXPORT button in the Action column.



  4. Click the OK button in the success notification. The export file will be delivered through your email.
  5. Done.

View deleted zombie email reports 

  1. Log in to aplikasi.kirim.email.
  2. Click the Lists menu > Inactive Subscribers.
  3. Select the month you want to export the data to. And then, click the DETAIL button in the Action column.



  4. Done.

The Configuration Email Zombie (ZER) Duration

Zombie Email Remover works automatically every month. However, you can specify the criteria for zombie emails to be deleted by the system.

The criteria are as follows:

  1. An email that has been inactive for the past 1 month.
  2. An email that has been inactive for the past 2 months.
  3. An email that has been inactive for the past 3 months.

This inactive email is the email that has no interaction with the KIRIM.EMAIL system. The interactions here are like open, click, confirm the form, submit the form, and so on.

To do this setting, please follow the steps below.

  1. Log in to the aplikasi.kirim.email page.
  2. Click the Account Settings menu.
  3. On the User Configuration page, click the Other Settings tab.
  4. In the Automatic ZER Period field, select one of the eight available options.
  5. Click the Save button.



  6. Done.

If you find any problems regarding the Zombie Email Removal, please feel free to contact us for further assistance. You can contact us at support@kirim.email. Thank You.

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